Support Issues – INFO
Our aim is to make your purchase as easy as possible but sometimes there are issues. When contacting us please read the FAQ which might have some info on your issue which might fast track your solution. Keep in mind we get orders globally and timezones might delay response.If you still have issues please provide as much info as possible on your first email so we can offer a fast and easy solution. Please let us know your order number, your browser and operating system. Also provide a screen capture of the error since it would let us know what you are seeing. And keep in mind that the issue might be specific to your system so please be patient and let us help. We notice support emails getting personal and heated while 100+ other customers with the same product do not have issues. We understand it's frustrating so the most info we get the better service we can provide.
We use multipart Rar or zip files to be able to make smaller individual downloads. We try to keep each files less than 1gb and we use enterprise secure 3rd party servers. Sometimes downloads will be slow or stall depending on many factors like time of day, location and local connection so please try downloading one file at a time and if any file fails to download try again. Use download managers if it helps like in Chrome. Also, try using a different web browsers if you have issues with any button, graphics, link etc. as sometimes the website is not 100% compatible with specific browser/OS/system combinations.
No email answers or website emails?
Check your spam or trash folder. It will be there if you dont see it on your inbox. Or check your spam settings that might be blocking our emails. 99% times there are issues its because our emails land in your spam or trash folder. This is for both site registration and support emails. So please check your spam folder.
If you are using a burner or temporary email address you might be getting blocked. Please email us to give you access to the website.
How to download and open RAR files
Download all the rar files. IF they are zipped then unzip it and. The rar files will will be in parts and end in rar1, rar2, rar3 etc. All of these need to be downloaded an placed in the same folder.You will need a program to open rar files. For mac we recomend the free app Unrarx.https://www.youtube.com/watch?v=4e6e5otZACs (please download the app for the mac store or the original website.windows users are more used to rar files but here is a video https://www.youtube.com/watch?v=y8CQur8JSI0winrar is useful but you can use any rarIf you still have issues please google : opening multi part rar files.If it fails opening please re download the rar files.
Invoices for my purchase?
We added a new PDF invoice system and now every purchase will have a PDF invoice attached. You can also log into your account and download the invoice.If you do not see an invoice or did not get one most likley the purchase was done before adding this new system. Please email us at info at pulsesetter dot com and we will email you the PDF invoice.
How do I load my sample library onto Kontakt?
For Free or Kontakt FULL libraries that do not have serial numbers you can drag and drop the .NKI file from Finder (mac) or Explorer (windows) directly into Kontakt Full. Or you can use the Kontakt file browser and find the nki: https://support.native-instruments.com/hc/en-us/community/posts/115002386445-Load-a-free-Sample-Library-within-Kontakt-5-Player
How do I get my product?
Your product needs to be downloaded from the accounts page on the top right of our site.When you buy a prodcut your account is automatically created. You will need to change password and once inside your account go to the downloads section.Also, an email invoice will be sent to your email.For multiple files please check download all button and if it fails please select the individual files.>>>>>>>Please check your spam/junk folder if you dont get it. <<<<<<<<<
Are your samples royalty free?
“Yes. Our samples are royalty free. No additional license needed or credit required, or any further fees or documentation to use them in any way for music production libraries, scores, commercial music, Radio/tv commercials, theatrical, streaming, youtube, singing in the shower, playing DJ in a restaurant, beaming it to space etc. As long as you are making music, or using the sounds in a music context, or using the sounds to create new SFX by modifying it for a music or post production project you are good to go. Just don’t use the samples to create a new sample library product or give them away or resell them or upload to any file sharing type site or tech. If the sounds are provided in "Stems" and are isolated then that’s also ok. But give us a shout out in our social media pages or music forums if you end up using them for a cool project. We might share your post...Obviously that last part is not mandatory :)”
Kontakt library is not detected by Native Access or needs serial number
The Kontakt library is only for KONTAKT FULL version and will not work with Kontakt Player. Please check before buying any Kontakt sample library.
I Have Account Password Issues
To access your prodcuts you need an account. An account automatically gets created when placing an order and you can later choose a password to go back to your account.The store will send you a reset password email. Many times it lands in spam folders so please check.Our password requirements are strong: 12 characters and mix of numbers and simbols.This is due becuase it reduces the chances of your account and therefore the rest of the site to be hacked.Please use password managers or use a phrase with spaces and add a symbol and number.
Can I review your product?
Yes, we like reviews. It helps us out to see how composers use our products. Please email us at email@example.com with your youtube channel link or magazine for more info.
How do I find my account?
In the main page, upper right. Your account info was created when you bought a product. You will need create a password to register the account. We don't see the password so if you loose it you will have a chance to change it in the "forgot password" link. Please make your password simple but unique to this site to ensure security.
We provide a manual with info how to install the soundsets and sample libraries in your computer. The manuals can be found on the product page and will show installation guides do you can check it out before buying.If its a soundset, please follow the guides to install 3rd party soundsets for that specific soft synth.IF its a kontakt library please make sure you know the difference between kontakt player and kontakt full edition are.For kontakt full edition you can just drag and drop our .nki files into kontakt the library will load without serial number needed.For kontakt player edition libraries please follow the normal Native Instruments install guide and authorizations.
Any discount or bundles?
Yes, we continually offer discounts and will offer bundles. We offer flash sales, new product sales so please sign up for our newsletter (top right on main page)
Do you do custom work?
Yes, we do our soundsets and samples for the movie/projects we work with so we are constantly working with different composers.
We have it in the lower page and on each product. In short; we only keep your email for our newsletter which we only use for new products and offers. We don't like spam ourselves so we keep it to a minimum. You can easily opt out. Payment is done through Paypal/square and we can't see any sensitive info. We do not sell or hold any user information. We don't track users but the website might leave cookies.
Its simple; use our products to create music, don't share it in torrents or other file sharing programs and don't create samples from our products or re-sell our products.
Who are you guys?
Composers and Sound Designers. Mainly Gmo and Freddy and a few freelancers. We are Berklee alumni. Gmo did Synthesis program and Freddy the composing program and we have been working in the Los Angeles for over 2 decades on countless shows, movies and random projects. We worked well together on the hybrid music and sound design projects and decided to join forces with also a small network here in LA who do great sound design and music work. We are friends with remote control composers and other famous composers as well as hobby composers which lead us to understand what type of sounds composers need. Also, Freddy interned with Hans Zimmer and worked on many tv shows with several well known TV composers as well as doing his own tv shows for the past 15 years. Gmo worked for post sound design for FOX, Universal, Disney and many others before going into the music sound design for composers and writing for music libraries. Thanks to our network of talented friends we are able to provide great sounds and performances. Since we are also composers, our release shedules might be a little slow so please sign up to our newsletter to know when the next release will be.
What is Pulsesetter?
PulseSetter is a fictional character we created to convey our passion for sci - fi. He is from a dystopian future in a crowded sealed off megacity surrounded by toxic no-mans land. They live under a hard rule of law and as such many subversions remain underground and active. Pulsesetter is the unsung hero who drives passion through his music. Using a mix of old technology and new he performs and encourages passion in an stale underworld.. yet he wants no part of any confrontation and remains neutral... but thats not what the security forces think.Check our comic strip at the bottom of the main page.
We try to answer as fast as possible and keep in mind we are in pacific time firstname.lastname@example.org
Personal contact info?
We will still answer to personal email. email@example.com Add a note for the persons name.
Sorry, since it is a digital download there are no return or money back. Please check out our very long videos to make sure if your purchase beforehand.
Some of your images are offensive to me, wtf?
We understand in this new world of social media there is little time to try to understand or figure out whats posted and we rather comment on 1st impressions. If you reach this faq question we applaud you, thanks for checking.Our images and ideas comes from a collection of Sci-Fi stories or scenarios for our little Pulsesetter character universe. We are creative and like sci fi so we created a main storyline and each product image is part of this line of creativity. We have many, For example, Epic Babies is the average sci-fi story line of cloning babies in an underground evil layer and, taking it a step further , our anti hero pulsesetter stumbled upon when looking for objects and old tech to make sounds. This baby sci-fi story is common in many movies and book the idealogy of division of classes based on changing a persons dna or cloning. Does a clone person have the same rights as the original person?- sort of philosofical quesiton placed on sci fi theory. In the real life, Freddy and Gmo had kids in the same year and decided to do a sound library of sound designed toys and needed a story line to go with the baby toys marketing so our main graphics designer was told, here are a few images of babies while googling babies and scifi and we came up with the images and story of epic babies. Thats all there is to it. we dont agree on making babies suffer, we dont want babies to suffer, we dont promote cloning or hurting babies or think we will get a shock out of showing babies in a sci-fi- jar. Its basically that you stumbled in a sci fi movie mid way through it and didnt understand the story line but now are up to speed. We are not saying you should know better... but we are doing something different visually so it matches what we are doing with sounds and its no easy task. A whole universe created for a sound library!? wtf? Yes.. thats a more apt question. Hope you read and like our comics and sounds.
Do you offer educational discounts?
Sorry, at this time we do not offer educational discount but this might change in the future so please check our FAQ for any updates.
We like knowing customer feedback so please let us know. We also work and are friends with many media composers in Los Angeles and we constantly ask them what they need and how they work and our features are normally a reflection of this. Also, it depends on the cost of GUI development vs cost of sound design and other reasons which is how we decide our products and GUI.
Affiliate and Distribution info
We are always looking to meet new people and opportunities.For affiliate relationships:--- ----https://pulsesetter-sounds.com/affiliate-home/affiliate-register/---https://pulsesetter-sounds.com/affiliate-home/For Distribution please email us at firstname.lastname@example.org